Conditions of Carriage Yarona
To provide a safe, reliable, cost effective, efficient and integrated world class transport system to the residents of Rustenburg.
Transforming our city and our lives by providing sustainable world-class public transport services.
To deliver an affordable, convenient, safe, reliable and comfortable public transport service to the people of Rustenburg through hard work, passion and enthusiasm.
RRT/YARONA – Together We Moving Rustenburg Forward.
We pledge to provide: –
- Safe, reliable, comfortable and transport service;
- Clean and affordable transport service;
- Convenient operating hours;
- Contactless card Fare Media system which stores monetary value;
- Highly trained staff who are professional and assistive;
- Universal design for improved accessibility, to be implemented progressively; and
- A dynamic service that changes as a result of constructive feedback and lessons learnt.
General Yarona Rules
Passengers are carried subject to, and in terms of these Standard Conditions of Carriage, notwithstanding anything contained herein to the contrary.
1. Customer obligations
Customers must comply with the Yarona conditions of use. These include:
- Paying your way with a Yarona card
- Treating all fellow customers and Yarona employees with respect
- Making use of Yarona in a respectful and responsible way
- Being cooperative and
2. Feedback and Complaints
We understand the importance of listening to what you, our customers, want from Yarona and we encourage constructive criticism and feedback. This allows us to constantly evaluate and improve the system and its services.
To provide feedback please call the Yarona Customer Care Centre at 014 590 3721 and you will be supplied with a reference number.
We aim to respond to you within a 72 hour period. If we have not, please follow up with us.
3. Authorised staff powers and functions
Authorised staff will aim to ensure that all customers comply with Yarona conditions of use as per Annexure A.
Authorised staff will have the powers set out in the Control of Access to Public Premises and Vehicles Act of 1985 to enforce the rules.
- Refusing access to any member of the public to a Yarona/RRT premises or removing a person from such premises for failing to comply with the Yarona conditions of use and for any other reason recognized in law.
- Asking a customer or another person on a Yarona/RRT premises:
- For the person’s name and address for the purposes of reporting to authorities if the authorised staff member believes the person may have committed an offence
- To produce documents verifying that the information given is correct
- To declare whether the person has any dangerous object in their possession
- To declare what the contents are of any, suitcase, attaché case, bag, handbag, folder, envelope, parcel or container of any nature which the person has in their possession, and show those contents to the authorised officer.
Customers are reminded that authorised staff are doing their jobs and Yarona/RRT will not tolerate abuse of staff.
Fines and/or imprisonment may be imposed in terms of any applicable legislation, upon conviction of a contravention of a condition of use.
4. Safety and security
Yarona aims to create an environment that is safe of hazards and free of all forms of crime.
Yarona station staff are trained in customer service and safety. Please speak to one of them if you feel threatened by any disruptive, aggressive or anti-social behaviour.
For your safety please note that:
- Platforms at the stations allow for level boarding, usually without a gap between the bus and the On boarding or alighting passengers must check if the ramp has been correctly deployed and if not, exert extra caution. Under no circumstances should passengers board or alight once the bus or station doors have started to close.
- The use of dedicated roadways, where necessary, enhances vehicle safety. Passengers may not walk in the dedicated
Safety in the Yarona system is a primary consideration, but passengers travel at their own risk. Rustenburg Local Municipality (RLM) and its contractors will not be liable for any injury or death while travelling in the Yarona system unless the injury or death is due to the gross negligence of RLM or its contractors. Customers must follow the instructions in Annexure C
of these rules to ensure their own safety and the safety of others.
For your security, the Yarona system includes:
- Security staff and customer service staff at most stations
- Law enforcement officers
Yarona adopts a zero tolerance approach to crime and works closely with RLM Public Safety personnel and the South African Police Service to make Yarona vehicles and stations safe and secure.
All customers must be fit for travel, and not in immediate need of medical assistance. Yarona does not undertake to provide emergency or assisted transport and/or services.
Yarona makes use of universal design principles to allow access for as many people as possible, including the aged and people with disabilities.
All stations have easy access and allow level boarding of vehicles. Vehicles are equipped with ramps that can be pulled out to allow easy access for prams and wheelchairs. These can be deployed at kerbside stops.
Passengers making use of wheelchairs or electrically driven mobility aids, which are not wider than 700mm and longer than 1300mm or weigh 300kg combined, can travel in Yarona vehicles.
Customers using wheelchairs must secure them in the designated area using the equipment and the seat belt provided. When assistance is provided by Yarona staff it remains the responsibility of the customer to ensure that they are properly and safely secured.
Prams and bicycles are welcome, subject to the conditions of use. Customers are responsible for these items at all times and must ensure that they do not inconvenience or injure fellow customers.
Please make the red priority seats on Yarona vehicles available to customers who are more in need of the seat, such as elderly customers or those in an advanced stage of pregnancy.
When queuing for a Yarona vehicle, please allow customers with disabilities or mobility impairments to move ahead of you.
6. Yarona Card
All Yarona customers four years and older must be in possession of a valid Yarona
card loaded with enough money to travel.
Children under one-metre-tall, who are under the age of four, ride free of charge on Yarona. These children must be small enough to sit on their parent’s or an accompanying adult’s lap to make a seat available to another customer, particularly if the vehicle is full.
Other customers eligible to ride at a reduced fare are scholars and the elderly. The reduced fare will be communicated through the Yarona website, Yarona App and print media.
The Yarona fare structure was approved by council in May 2021. These fares are reviewed annually as per the annual tariff setting by RLM Council.
Yarona attempts to adhere to its published timetables but cannot be held liable if Yarona vehicles are delayed due to traffic, incidents or operational factors.
10. Luggage and other items
Dangerous items and materials are strictly prohibited on Yarona/RRT premises. These include but are not limited to toxic, highly flammable and explosive materials, or weapons of any kind.
Customers may only travel with items that can be carried without assistance and which can be stored on Yarona vehicles without inconveniencing fellow customers.
Customers are not permitted to bring on board anything that:
- Is more than two metres long or weighs more than 30kg
- Cannot be carried by the customer alone
- Is hazardous or flammable
- Is likely to cause injury or offence to other customers or Yarona staff
- Is likely to damage Yarona vehicles or Yarona/RRT
Please keep your luggage and possessions with you at all times. Unattended property is a security risk and can cause unnecessary delays to services, as well as injury and damage.
Any luggage which does not comply with the conditions of use will be refused access at the discretion of Yarona staff and must be removed on instruction.
Prams, strollers and walking aids (including electrically-driven mobility aids such as wheelchairs and scooters) can be carried free of charge, provided they comply with the conditions of use. Parents and other child minders are responsible for the safety of any child in a pram or stroller.
Bicycles are permitted on Yarona vehicles free of charge. They must be kept in the designated area provided for bicycles next to the wheelchair area and must be free of grease and other lubricants which can stain passenger’s clothing.
Bicycles may only be brought on board if there is enough space available in this area. If not, the customer must wait for the next bus with available space. Bicycles may not block aisles, doors or emergency exits, or impede movement in aisles or through doors and exits. Customers must comply with instructions issued by Yarona staff members in this regard.
All luggage and other items carried must be stowed safety and customers must ensure they are held securely. Customers are responsible for any damage or injury caused by luggage brought onto Yarona premises.
The open space in buses with flip-down seats and straps for securing wheelchairs is for preferential use by customers using wheelchairs. If not occupied by a wheelchair, it may be used for bicycles as well as customers with large items of luggage, such as suitcases and prams. Other customers are required to vacate the space and the flip- down seats on request of such customers.
11. Assistive animals and pets
Customers with visual impairments are permitted to bring trained assistive animals (such as guide dogs) on Yarona vehicles. Assistive animals are not allowed on seats and may not block aisles and exits. Assistive animals must be controlled by their owners at all times.
Domestic pets, which are not assistive animals, are not permitted on Yarona vehicles unless they are in a travelling container from which they cannot escape and potentially cause injury, inconvenience or discomfort to fellow customers.
12. Lost property
If you believe an item of your property has been left on a Yarona vehicle or at one of our stations, ask at the relevant station or call the Yarona Customer Care Call Centre on 014 590 3721.
Yarona staff will make every reasonable effort to collect and store property found on the Yarona premises, but Yarona does not accept any responsibility for any theft, loss or damage of any nature to the property of customers using the Yarona service.
Lost property handed in will be available for collection for only 7 (seven) days from the day that it is handed in, after which it will be disposed of.
Yarona services include scheduled services and event services.
Yarona reserves the right to change its services to better meet the needs of Yarona customers from time to time. These changes will be communicated to the public through the various platforms in listed in section 14 below.
Events that require the dedicated use of Yarona services, as well as any additional or special services and promotions which may occasionally take place, will be communicated to the public with sufficient notice.
14. Customer information
Yarona service information and all relevant details, including schedules, are made available in prominent locations at stations, on the Yarona website (www.yaronabus.org.za) and from the Yarona Customer Care Call Centre 014 590 3721. WhatsApp +27676203441
These rules are also available in Tswana upon request.
16. Contact Us
Customer Care Centre Number: 014 590 3721
Email address: email@example.com
Our website: www.yaronabus.org.za
17. Other emergency numbers
Emergency number (mobile): 112
Annexure A: Conditions of Use
- These Conditions of Use must be read in conjunction with all other applicable laws of the Republic of South Africa including but not limited to, Control of Access to Public Premises and Vehicles Act 53 of 1985 (hereinafter referred to as Control of Control of Access Act”), National Land Transport Act (NLTA) 5 of 2009, Rustenburg Local Municipality public passenger and goods transportation by-law and other relevant public transport legislation.
- All Yarona/RRT passengers in using the Yarona/RRT services agree to be bound by these Condition of Use upon purchase of the Yarona card and upon entering Yarona/RRT premises and/or boarding Yarona/RRT vehicles. These Conditions of use will be strictly enforced in the Yarona/RRT vehicles and premises in order to ensure the safety and security of all passengers and staff, and ensure the provision of a superior transport service. A breach of the Conditions of use shall be penalized by way of a fine and/or imprisonment, in terms of the Rustenburg Local Municipality public passenger and goods transportation by-law and/or the applicable legislation.
- Where a person on/in the YARONA/RRT vehicle or premises is found to commit or attempts to commit an offence contained in Schedule 1 to the Criminal Procedure Act, 51 of 1977 (“CPA”) (“a Schedule 1 Offence”), an Authorised Officer may, in terms of section 42 of the CPA, arrest and detain such person without a warrant. Furthermore, if an Authorised Officer entertains a reasonable suspicion that a person found on/in the YARONA/RRT vehicle or premises has committed a Schedule 1 Offence (including, inter alia, public violence; robbery; malicious injury to property; assault; theft etc), the Authorised Officer may arrest and detain the offending person, which person shall then be charged accordingly.
- Section 90(1)(k)(iii) of the NLTA: provides against acting in a manner that inconveniences a fellow passenger. Any informal trading must be conducted within the purview of the Informal Trading By-law, and in particular, it is strictly prohibited at a place where it, inter alia, obstructs access to, amongst other things, bus passenger benches and shelters, queuing lines, refuse disposal bins or other facilities intended for the use of the general public; or where it obstructs access to a vehicle or obscures any road traffic sign.
Annexure B: Glossary of Terms
- All persons entering an YARONA/RRT vehicle and/or property owned by YARONA/RRT or under its control do so entirely at their own risk.
- YARONA/RRT, its Directors, Officials, Employees, Representatives or Agents shall not be liable (whether in contract or delict) in any way whatsoever for loss or damage to property (including consequential loss of profits), injury, loss of life, whether or not caused by the negligence of YARONA/RRT, its Directors, Officials, Employees, Representatives or Agents, arising out of or connected in any way to the conveyance or non- conveyance by YARONA/RRT of any passenger or person or any property of any passenger or person whether or not such property is accompanied by a passenger or not.
- By boarding YARONA/RRT buses, the passenger agrees to be bound by the terms and conditions as set out in this Conditions of carriage document.
The terms below have the meaning indicated, unless the context indicates otherwise:
means the Control of Access to Public Premises and Vehicles Act, 53 of 1985
- any employee or contractor of Yarona or RRT
- any other employee or contractor of Rustenburg Local Municipality, authorised by the Municipal Manager or Director Roads and Transport to act as an authorised officer
- an employee of a contractor contracted to provide vehicle operation services or station management services, and who is charged with access control, security or ambassadorial services, including a driver of a Yarona vehicle
- a Law Enforcement Officer or Traffic Officer
and is empowered to enforce the Yarona Rules, and can be identified in case of (a), (b), (c) or (d) by a Yarona identification card; and in case of (d) by an identification card identifying the bearer as an officer of the relevant service
means an area regarding which customers are normally allowed to enter only if they have a valid Yarona card, namely:
- the enclosed area of every station, excluding the area immediately in front of the station kiosk and the area between such area and the entrance of the station
- a Yarona
means any person using Yarona, or entering an access controlled area, excluding any authorised officer
Informal Trading By-law
means the Rustenburg Local Municipality Informal Trading By-Law, 2021
includes a bicycle, wheelchair, pram, stroller and walking aid
means the Yarona public transport service, part of the Rustenburg Local Municipality Integrated Rapid Transit system
means any of the Yarona busways and cycleway, Yarona vehicles, stations and stops, buildings, structures, halls, rooms, offices, conveniences, land, enclosures or water surfaces which are occupied by, or are under the control of the Yarona operator
means the Rustenburg Rapid Transit Department or the Municipal Entity (if any) to which Yarona operations have been assigned
means the services offered by Yarona
means any motor vehicle, bus, rapid bus, taxi, other vehicle or conveyance, which is the property or under the control of the Yarona operator, and which is used for the transport, for profit or otherwise, of members of the public
means the Municipality of Rustenburg established in terms of Section 12 of the Municipal Structures Act, 117 of 1998;
means the Rustenburg Local Municipality By-Law Relating to the Prevention of Nuisances, 2005
means the National Land Transport Act, Act 5 of 2009
includes but is not limited to refuse or litter, a suitcase, attaché case, bag, handbag, folder, envelope, parcel, or container of any nature which a person has in his or her possession or custody or under his or her control
Public Amenities By-law
means the Rustenburg Local Municipality By-Law Relating to the Public Amenities, 2005
means these Yarona rules
RRT – Rustenburg Rapid Transit
means an area within a Yarona/RRT premises designed for boarding or alighting from Yarona vehicles, which is enclosed and to which access by the public is usually controlled
means a bus stop used for boarding or alighting from a Yarona vehicle, identified as a Yarona stop with Yarona signage or by an authorised officer
– means a valid Yarona card. It also means any other form of electronic card issued by Yarona Rustenburg operator to grant members of the public a right to access and use of Yarona Rustenburg facilities and services. The smartcard is valid only if it has sufficient value loaded to cover the journey the customer is undertaking on a Yarona Rustenburg service in terms of the applicable tariff, and regarding which the customer has checked into a Yarona Rustenburg station or bus using the validator provided.
means the Rustenburg Local Municipality Integrated Waste Management By-law, 2016.
is an contactless card accepted by the Yarona automatic fare collection system
Any reference to an enactment is to that enactment as amended, from time to time, or any enactment that revokes and replaces an earlier enactment regarding a relevant provision.
Annexure C: Instructions regarding safety on Yarona premises
Safety in the Yarona system is a primary consideration. However customers use Yarona services at their own risk.
Therefore RLM or its contractors shall not be liable if you injure yourself while on Yarona/RRT premises or travelling in the Yarona system unless this is due to the gross negligence of RLM or its contractors.
Customers should follow these instructions to ensure their safety and that of others in the Yarona system. Non-compliance with these instructions may lead to injury or death.
1. Boarding or alighting Yarona vehicles
- When boarding, keep clear of doors until alighting passengers have left the Yarona vehicle before
- On stations, stand clear of the doors until both the station doors and the doors of the Yarona vehicle are open. When it is safe to do so, move through the door quickly but
- At stops, stand clear of the doors until the doors of the Yarona vehicle are open. When it is safe to do so, move through the doors quickly but carefully.
- At stops, keep clear of the kerb in case the Yarona vehicle deploys a boarding bridge. Only move towards the bus door when the boarding bridge has been deployed or when it is clear that no bridge will be deployed.
- Only step onto a boarding bridge between a platform and a bus if you are able to cross over the bridge immediately. Do not wait on the boarding bridge or between the station glass windows and the
- Immediately stand clear of the station doors and the bus doors when the door alarm sounds. Failure to comply could lead to serious
- When around the doors, hold the hands of young children to ensure that they enter or leave the vehicle
- When the Yarona vehicle comes to a stop, hold the hands of young children to ensure that they do not leave the vehicle when not appropriate and, when leaving the vehicle, that they do so
- When the Yarona vehicle stops at a bus stop, and you need to exit the bus using the bus stairs, hold onto the rail and step out carefully to avoid slipping and to avoid injury. Note that the distance between the lowest step and the ground may be
- Take note that there may be a gap between the vehicle’s boarding bridge and the platform, or between the bus door and the kerb. If so, mind the
2. At stations
- CCTV images may be recorded and used by RLM for its own purposes and be passed on to the South African Police Service for use in a court of
- Stairs and ramps may be slippery when wet. Hold onto hand rails to ensure your
- Do not try to enter a station from the direction of the busways or the space between a Yarona vehicle and a
- Cross a traffic lane to a station only at a zebra crossing. Crossing at any other place is extremely dangerous. When at a zebra crossing with a traffic light, wait for the green pedestrian light before
3. On board Yarona vehicles
- CCTV images may be recorded and used by RLM for its own purposes and be passed to the South African Police Service for use in a court of
- Passengers must hold onto the hand grips, seat backs or rails when standing. Passengers standing do so at their own risk. If they prefer to sit and no seating is available, they are advised to wait for a later
- Passengers may not stand on stairs in a bus or in areas marked as no- standing
- No part of a passenger’s body may be outside the bus except when boarding or
- Passengers may only alight at authorised stations and stops.
4. A person on a Yarona/RRT premises is subject to and must comply with the Yarona conditions of use. This includes:
- Customers must follow instructions given by authorised
- An authorised officer may require passengers to leave a Yarona vehicle, station or stop at any
- Customers must board or alight from a Yarona vehicle at official stops only, unless directed otherwise by a member of
- Customers will be held liable if they damage Yarona facilities.
- Customers are responsible for the safety of any child in their
5. Luggage and other items
- Do not leave luggage or other items If left unattended such items may be removed and destroyed.
- All luggage and other items carried must be stowed safely and customers must ensure that they are secured or held Customers are responsible for any damage or injury caused by luggage brought onto Yarona/RRT premises.
- If a child is left in a pram or stroller, the brakes must be applied to ensure that it is secured or held
Annexure D: Terms and conditions for Yarona cards in the Yarona system
In order to travel on Yarona vehicles, you will need to purchase a non-refundable Yarona
card. Payment of Yarona fares can only be made using a Yarona card.
When you receive your Yarona
card you must note the PIN printed on the card. When your card is lost or stolen, this PIN allows you to link a new card to your existing mobility account.
card may be used to access stations and travel on Yarona vehicles if loaded with sufficient credit(money) to pay for the fare.
Each customer must have their own Yarona
card. Hold your Yarona card over the validator at the left front door of the bus or over the access turnstile terminal at the stations until the machine indicates that you can proceed with a “green” light. Immediately remove your Yarona
card from the vicinity of the terminal or validator otherwise you may be charged more than once. No refund will be made in such case as the double debit is due to your error.
Value Load Component or Mobility Account
The value load component of your Yarona card is the amount of your cash deposited into a mobility account administered by a financial service provider.
You can spend this credit balance by tapping your Yarona
card as payment for travel on Yarona vehicles and at certain retail outlets. All financial services relating to the mobility account of the Yarona card are provided by the financial service provider. Yarona
does not render any financial services in respect of the mobility account.
All cash deposited or transferred as credit towards the mobility account is held as a deposit in a bank account by the financial service provider.
You must use all credit loaded as part of the mobility account on your Yarona
card and may not claim a refund.
has no control over credit loaded onto the mobility account of your Yarona
card and no power to refund any credit on this mobility account to you or to direct the financial service provider to make such a refund. Yarona
also has no power to rectify any errors or resolve any disputes relating to transactions on your Yarona
card in respect of the mobility account, which you must address directly with the financial service provider.
You can load value at a Yarona
kiosk (during kiosk hours), at selected shops, Yarona informal traders or through internet banking via SANRAL portals.
Value on your card
You will not be allowed onto a bus or into a station without sufficient value on your Yarona
card. This is the case even if the station kiosk is closed or if there are no validator ambassadors at the stop or station.