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Terms and Conditions for Yarona Bus Mobility Card:
Non-refundable Yarona Card: To travel on Yarona vehicles, you must purchase a non-refundable Yarona card.
Payment Method: Yarona fares can only be paid using a Yarona card.
PIN: Upon receiving your Yarona card, you must note the PIN printed on the card. If your card is lost or stolen, this PIN will allow you to link a new card to your existing mobility account.
Sufficient Credit: You can use your Yarona card to access stations and travel on Yarona vehicles if it has sufficient credit loaded to pay for the fare.
Individual Use: Each customer must have their own Yarona card. Hold your Yarona card over the validator at the left front door of the bus or over the access turnstile terminal at the stations until the machine indicates that you can proceed with a “green” light. Immediately remove your Yarona card from the vicinity of the terminal or validator otherwise you may be charged more than once. No refund will be made in such case as the double debit is due to your error.
Value Load Component or Mobility Account: The value load component of your Yarona card is the amount of cash deposited into a mobility account administered by a financial service provider.
Spending Credit Balance: You can spend the credit balance by tapping your Yarona card as payment for travel on Yarona vehicles and at certain retail outlets. All financial services relating to the mobility account of the Yarona card are provided by the financial service provider. Yarona does not render any financial services in respect of the mobility account.
Deposit Account: All cash deposited or transferred as credit towards the mobility account is held as a deposit in a bank account by the financial service provider.
No Refund: You must use all credit loaded as part of the mobility account on your Yarona card and may not claim a refund.
No Power to Refund: Yarona has no control over credit loaded onto the mobility account of your Yarona card and no power to refund any credit on this mobility account to you or to direct the financial service provider to make such a refund. Yarona also has no power to rectify any errors or resolve any disputes relating to transactions on your Yarona card in respect of the mobility account, which you must address directly with the financial service provider.
Loading Value: You can load value at a Yarona kiosk (during kiosk hours), at selected shops, Yarona informal traders, or through internet banking via SANRAL portals.
Insufficient Value: You will not be allowed onto a bus or into a station without sufficient value on your Yarona card. This is the case even if the station kiosk is closed or if there are no validator ambassadors at the stop or station.
